It's a little complicated to translate and explain the Brazilian system as we don't have the same institutions and procedures in the US.

If it doesn't say specifically the process / procedure or who is allowed then refund the deposit if all other conditions are / were met.  

Please note that this moratorium only applies to HUD subsidized housing.We recommend landlords and property owners take the following action: - Do not forgive any rent that is due unless you are prepared to forgive everyone's rent (which we do not recommend); - If you are going to offer hardship relief, compose written criteria outlining requirements for the relief and then apply that criteria to all applicants equally regardless of the tenants race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, and/or disability status; - Require your tenants to communicate with you in writing and keep copies of these writings in your tenant files; and - Continue to follow your normal processes and procedures, especially regarding evictions.

There seem to be two camps for landlords/PM strategy:Camp A: Proactively reach out to tenants with new policies and procedures to include eliminating late fees or payment plans, etc.Camp B: Collect more information as things are changing.

For those of you that are Property Managers (managing rental properties for others) or as owners managing your own properties, are you changing any of your procedures (conducting showings differently, rent collection, etc...)?

We were one of the first companies that I know of to activate our emergency protocols, closing our leasing offices to in-person visits and limiting maintenance visits to emergencies only, among several other specific procedures. 

Can you tell me the procedure in detail? 

Same procedures apply.Most of the country needs to get a grip.

Have you guys already had success with your new procedures?

I see there is something called "Revenue Procedure 2007-56" where the 45 and 180 day periods can each be extended by 120 days in the event of a natural disaster - curious if this applies to our current state of events?