Have you tried markets upstate like Kingston, Newburgh or even Albany? 

If you did not like that experience, maybe you should try a smaller company to get a more personalized service experience.  

They're the ones working with those agencies on a regular basis and have the best referrals.As far as recovering the debt, try leveling with the tenant as much as possible so they grasp the seriousness of being sent to collections.

We tried having the smallest washer/dryer installed, but the install team couldn't make it work.

If you cant find one here try joining the Metro Detroit REI group its a ton of good ones there. 

If you want to try either, Michael, go ahead.

I'll be bouncing back and forth between the two cities over the next four months before I move in order to get life set up and trying to learn the city... and hopefully find my next project. 

I think they may have tried to call because I got a call with caller ID "Newrez" but when I answered, nobody there.

I CANNOT stand when someone isn't transparent and or tries to hide anything from me. 

Give it a try.