If all else fails, i'd look at the local laws to see what type of escalation is possible and have them take it from there.It's unfortunate for your tenant to be going through this but ultimately the situation seems to be out of your control considering you've already sought out a resolution on their behalf.

Hi everyone,  I am at the end of my first gut renovation.  It has been a journey.  I don't have construction experience.  The house was out of state.  And I did not have a team in place.  This sounds like a recipe for...

Our ultimate goal is to locate a property that makes sense from investor's point of view, that has verifiable ARV, accurate estimate of repairs and right price for a buyer to profit from it.

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Ultimately though I have been able to get it done every time.How much is the second? 

I am more worried about a tenant who makes $140k a year and spends $4k a month on rent.When you make good money you don't need to follow everything by the books to survive financially. 

I saw on Seth's website he actually did a review of Mark's program and ultimately recommended it (while mentioning things he didn't like as well). 

Your thought process on the contractor providing quotes to possibly "win" a job may seem correct on surface level as a lot of businesses offer "free-mium" products - but ultimately time is money, especially in real estate where good contractors are in high demand and could better spend their time finishing a project before accepting the next one.