If you want to be nice, don't charge a late fee for the rent as she pays it late over the coming weeks.

I’m taking my Real Estate License exam in a few weeks, so this is super helpful—appreciate it!

Every time we have a phone meeting , something that was supposed to be done last week is still not done.

I'd told my agent this a few weeks ago, and my agent told me technically he is owed a 3% commission but he won't hold that against me since it's a family member and I'm starting out.

Ideally, you should be able to see progress every couple of weeks.

We used a service and a proven letter, I mailed every month for 6 months, actually alternating 500 every two weeks, so I had more time to follow up with the usually 30-ish responses. 

I just don't understand what happened here.Your PM could do a better job by requiring the tenant to take pictures or video so they understand the issue and can share that information with the plumber.

As for damages, everyone uses the house differently and it may not become apparent for a few weeks or longer. 

I watched some of your videos on YouTube and was impressed.

Quote from @Karl Kauper: Several weeks ago I posted on BP asking for advice from actual property owners in the Cleveland area (Euclid, specifically) about their experiences with local property managers.