A lot of people prefer "simple" agreements, but truth is, there is a lot of moving parts in the property management business, and the PMA should take this into account. 9) Access for communication.

During Covid, many of my CAD counter-parts who had portfolios in the US had a very hard time due to lack of communication.

To maximize the number of transactions you’re involved in you will need to:Be Top of Mind when they think about moving - which requires consistent reminders.Be seen as an Expert – which requires a consistent message and Evidence of Success storiesGain their Trust – which requires communicating integritySo, start out by listing everyone you know in an Excel spreadsheet.

Further Investor Conversations: Consistent communication and building relationships are key.

Avoid any communication with this tenant that is not documented (like email).

If I'm understanding the timing correctly you have nothing to worry about, and if all communication has been done through the Airbnb app, they can see she threatened you. 

where resentment tends to build in your relationships or are you on top of communications and fair in your dealings?

I have a few specific questions and would greatly appreciate any advice or insights you can offer:Tenant Communication: What's the best way to introduce myself to the current tenants and inform them about the change in property ownership?

This would have ensured better communication and transparency. 

I can't believe how many owners go for months with no communication and no payments, and then they eventually find out the tenant moved away, and the rental is sitting empty.