@Travis Wylie - my apologies for the delayed response.

There was an offset, but it was just past the service box for the home (city responsibility) as we saw it.

Get to know them, let them know you are a good responsible home owner and business owner.

Water/sewer/trash bills are killer in the City and they are ruthless about holding housing providers responsible while letting tenants repeatedly off the hook. 

.” – Tom Brokaw Great quote and response.

In each market I operate in I have someone available for showings this person is usually my runner who is responsible for quality control and restocking inventory but I've also used a cleaner for this.

But get them and the family staying in the home both on the lease since the insurance is paying the rent, but the family is usually responsible for the deposit.

That said I would start negotiations billing back the full amount of the job to the tenant per their lease agreement and responsibility for the install.

Have you ever needed support and how responsive were they? 

You want an accountant who can help you strategize and who is responsive when you want to know the consequences of the financial decisions you are making throughout the year.Good luck.