These course providers tend to sell their customer base on  unrealistic expectations or teach the most basic of concepts which are easily picked up through a book or merely browsing through these forums.  

For tenants, it’s about feeling valued and supported.

-Being able to give your tenants the professional experience of timely responses, quick attention to maintenance, using the on-hand already vetted roster of vendors, providing a sense of formal hospitality and customer service... can be worth the management fees. - Staying compliant with various tenant laws and fair housing policies is also a big factor I hear a lot.

But it feels a bit wonky, specifically with Booking.com.  

Run through some of the features you will need like setting up a property, moving in a tenant, receiving rent payments, and publishing online applications.Pay attention to which platform feels the best to you as you perform these functions.

I may be misremembering this next part, but I recall one of the RTR podcast episodes where he mentions that RTR keeps all the “10’s” and gives the “9’s, 8’s, and 7’s” to the customers.

We are sorry you feel this way however, we can still help you out.

They don't seem to care about their customers and the tax department is the worst.

I think it is going to be custom to your business and its something that those who have experience with will do better at.

I have a feeling this is designed to maximize retention of now dislocated persons.