You are in a deep **** if they declare tenancy and eviction can be extremely painful.

If it is a primary residence it gets resolved fast, however when is an investment property it is a real pain to get them out. 

@Maxwell Silva As an agent, you should focus on how you can add value to your clients (listen for their pain points and help resolve those.

But the draw request and fulfillment process really shouldn't be all that painful. 

The house needed some work which normally would have been a pain for me but after close HomeRoom did everything.

The only caution I give people is to make sure they have a solid income to where they won't feel the pain of the loan. 

If these servicing companies can’t get their act together and this pain in the neck activity continues, we may just pay these loans off entirely or refinance with our local credit union.  

It was a pain, but in the end, I came out ahead as there are rent caps in the area and got good tenants. 

I get the impression they were once a better company but are experiencing growing pains. 

But they are a pain in the butt to deal with.