Depends on what kind of property you are operating.

Personally, I am a big fan of the "alternative" storage systems such as water pumps, sand etc. because the battery method is honestly not all that efficient on a cost to operate measure. 

What your mentioning about their awards and reviews tell me is that they're great business operators, which is great for your investment.

@Dennis GallagherIt's my understanding that the "Income-Expense Ratio" primarily use operating expenses as the expense variable, which includes costs like utilities, property taxes, insurance, maintenance, repairs, property management fees, and trash removal, all of which are considered when calculating a property's operating expense ratio (OER).You calculate OER by dividing the total operating expenses by the gross operating income of a property.

WikipediaPro-business environment: Companies are reluctant to set up operations in cities with burdensome regulations that hinder profitable operations.

Moving to a portfolio model—where a pod (1 PM + 2 VAs) manages all aspects of 200+ units—streamlined operations and improved accountability.

Most of the time the categorization is simple enough and I can do myself. 

You can continue to operate and if there is no fire and no decks collapse you are fine. 

Do it yourself is almost never recommended, although I’ve done some simple deed transfers myself.  

We did a 100% gut/rehab on a 1950's house in 2018 and converted it to a duplex, turned out beautiful, salvaged the original wood floors in parts of the house, put good LVP in the rest, simple plastic mini blinds on every window.