I just don't understand what happened here.Your PM could do a better job by requiring the tenant to take pictures or video so they understand the issue and can share that information with the plumber.

I just watched their video.

Playing the long game, it's not for those chasing rainbows, definently for the LT planned methodical focus. 

Set up a clear scope of work and schedule regular video check-ins with photo updates.

I've bounced around social media watching many videos, but decided to follow along the BP forums.

Having a PMS with automated reminders has been a game-changer for us too, making it easy to manage renewals without much manual follow-up.

I actually just made a whole video about how I pick virtual mailboxes on my YouTube Channel :)

Potential Equity is not skin in the game. 

Are they interested or concerned about neighborhood crime, supporting data for surrounding rental rates that might affect your future cash flow, pictures or video of the property showing the class of the neighborhood and the property itself, ... ?

Vacation rentals are a cash flow game really.