It handles all my maintenance tickets, communication with tenants, rental payments, screening, receipt tracking, listing etc (I haven’t used the listing service yet but they offer it for free).

Be a great landlord, provide timely communication, responsive maintenance and fair treatment.

“Bad” if they lose all money, or if they lose some money but fail to communicate.  

I personally don't want to use them again mainly because of the lack of communication 

So much can be done online, and while you DO need to be reachable by your guests, you do NOT have to be reachable within 90 seconds, so don't feel hostage to some unreasonable standard of communication. 

It's really hard to wash out all emotion. 

I have also managed the day-to-day operations which involved me ensuring all amenities were stocked, coordination with the cleaning staff, and handling communication with challenging guests.My Remote work skills have proven me to be a great asset for my property owner who was not much involved in running their airbnb rental but was well-informed by me. 

Communicate and set expectations.

We have 15 rentals and have been using Buildium for 8 years for tenant communications, collecting rent, and leasing.

Communication was not good so the entire process so I said no..