You can also have tenants submit repair requests through the site but I don't use that as I have good relationships with all of my tenants. 

Because of this they never charged market rent, so never had money set aside for capex or repairs.

Keep in mind how most emergency remediation companies work: The actual damage was probably under 1,000 to repair but they charge 10,000 knowing that your insurance will balk at the $10k and contest that amount, then they will probably end up agreeing to pay 5k so.

Thank you Andy-we are currently done with the repairs  and theu agreed to waive her their  as of now and is not charging us any money as she realizes she hasn’t been able to rent it .Also there is no contract ,  which after reading more and more on property managers is essential.

I'm guessing we end the lease, contact insurance, do repairs - then relist it for rent? 

Keep in mind this doesn't account for rehab, repairs, and reserves necessary to maintain rentals.

One option you might try is to go to Bi- Weekly Payments, this way you collect on the same cycle as their paychecks.As long as both of your tenants still have their jobs, I would ride it out, the 2nd thing is how are they maintaining the property, are you going to have to spend thousands of dollars on repairs because of damage to the property.

How AirDNA and others get the data so wrong I can’t say for sure, but I suspect it’s because they can only assume that unavailable days equal booked nights versus any number of different, non-revenue reasons, such as owners’ personal usage, repairs, etc. 

@Lue Yang FHA will give you the lowest downpayment with you being a nonoccupant coborrower.You can also do conforming, but downpayment will be 20-25%.BTW - if you find a property that needs repairs, you can look into an FHA 203(k).

Purchased for $290,000, put 25% and put $20,000 in repairs.