I had the exact same experience and am still calling daily to get a refund...even just a timely response. 

They have good feedbacks, but this is because they know a mean to reduce the volume of bad feedbacks.

Further, I’m also willing to bet that the contractor’s average daily balance is low; and going out on a limb I’ll bet that he himself has bounced a fair number of checks (probably the result of deposits that were returned insufficient).

I suppose this is just part of the game where volume matters most to find the ONE right deal.

They think it's unfair because they only shower once a week but can hear the upstairs neighbor showering twice daily.

I am not in LA, but since it has been two days with no local answers for you, I have some tipsWhat you want is a high volume landlord tenant attorney.

The lower volume firms (who are also less experienced at landlord tenant work) are charging $1000-1500.

I am throwing out offers daily.

you can get your numbers for .18/name, which is about half price (unless you're doing serious volume). 

It’s the 30+ hours a week of live zoom calls within the community, the daily and nightly dials where you’re actually sharpening your skills making calls to sellers, agents, homeowners in distress, etc.