They will look bad and it will likely cost them customers.  

current tenant couple have been late a few times now. always pay + the late fee, but i've noticed a pattern...Nov Message:Hello  just a head up but out rent will be late this month we had an emergency come upDec rent message:Good morning, we have not forgotten I was moved to a different division at my job which push my pay back a week because that department is not on the same case schedule as my last one very short notice it will be paid including the $50 on the about sorry about the two back to back late payments but it was beyond our controlJan rent message:Yes rest was due yesterday but the bank was closed Saturday and Sunday so I'm really not understanding the late fee but sureMe: we gave you an ATM card so that you are not dependent on bank hours. 

Id reach out to them about the $10 fee, they're customer service has been very helpful with us.

When you zoom out and look at the big picture every rental property needs a total gut rehab every 30-50 years at about $50-$80 per square foot, which will long term wipe out all your cash flow and then some if you don't have corresponding appreciation to offset.I have been investing in Milwaukee for 15 years and it took me a while to see this pattern.

It looked it was for someone else's loan There were also fees that I saw disclosed for the first time.They have a link for requests for refunds/customer services.

They think they can hide behind custom contracts and lawyers. 

The CRIM is a good place to start, but be prepared to wait in line or not get good customer service.

I can’t speak to this place but, when dealing with border towns in general, I would find and ask a customs and border patrol agent what they think of the areas. 

I'm particularly passionate about building custom homes and using  the BRRRR method.Outside of real estate, I enjoy ATV riding, playing soccer and basketball and also traveling the world and connecting with new people.Excited to learn and connect with you all!

To me this is simple customer service, and how I would want to be treated if I were a renter.Just my 2 cents.Ice maker parts.