At the core of all businesses is the customer.

Generally by looking at the listing pictures and reading the remarks I wanted to weed out properties that you could say had $5k-$10k of capital improvements invested into them between when they were sold in 2017 and then sold again in 2022.

Is the building in the picture (i.e. the building in question) on Michigan Avenue?

Take pictures and save all notifications you send to them too.

We have a property that a number of months ago we had a plumber that had to clean out the sewage drain lines and he took a video and pictures and the line was plugged with what looked to be industrial strength shop wipes/paper towels, tampons, rags,  ect…We got contacted by the property manager that the line was stopped up again.

For example, RentRedi gave us some trouble in refunding a tenant's security deposit and the customer service representatives also notified me that there is currently not a way to refund a tenant's security deposit after 6 months once the deposit is made which concerned us with long term tenants. 

Here is a picture of some shirts hanging up at a gym.

Relying on a home warranty = bad customer service to your guests.  

Terrible software, terrible customer service, and terrible company.

Most firms can recommend a qualified intermediary for the 1031.As for potential taxes, without knowing the full picture, I can't really speak to it.