I think the problem stems from his employee overpromising something he could not deliver.

I a resident wanted food from the kitchen but not attend, we delivered their order to their rooms.

After the TDS is delivered to the buyer they have 3 days (if delivered in person) or 5 days (if mailed ) to cancel the contract The law does not tie the delivery of the TDS to the inspection.

The builder just used the material he was given and did the best he could, but with 36 supports on the drawing and only 6 support posts delivered, and 3 of them number 2 lumber, he was not able to do the job. 

And this is a survey of locks, not closings, so the folks promising the world but unable to deliver artificially drag that line down a bit.)

There is also work involved ensuring that your property delivers what the buyer or renter expects.

This reminds me that on my next purchase to stipulate the property must be delivered with a specific occupancy %  and if not then X will happen.

The big box stores will deliver.   

This approach defers all capital gains taxes for 30 years and delivers 93.5% of the net sales proceeds in cash (less payoff of any financing on the relinquished property).

I’m a mailman and I was delivering to a senior citizen center.