If still they refuse, take them to small claims court. 

Most of them are claiming to offer 100% financing.

I would generally try to avoid insurance claims if you can because insurance is getting out of control nationwide, and we are seeing in FL, TX and CA that claims can follow the house and/or you and make it very difficult to sell the home in the future.Within the mortgage expense category you have 4 separate charges: principal, interest, property taxes, insurance (if you escrow taxes and insurance which 95% of our clients do). 

My advice to everyone is, to only make claims when you have the data to back up those claims. 

1st, I don't like quick claim deeds.

An example would be if Lender A charges 0 points and has par pricing of 7.2, but Lender B charges an automatic 1.5 points for all loans but claims a par pricing of 7. 

They unsurprisingly claim that promises were unfulfilled.  

The tenants claimed they went down to CityFheps to handle this but the city claims there's nothing wrong. 

That could happen at anytime, and may be an insurance claim if enough come off.

They claim a 35% fee on the first year's savings, only if they save you money.Also, I received from my mortgage company an email from "Incenter Tax Solutions" who claim to be a nationwide property tax petition and monitoring service.