When you call or email requesting information and they don't have it or you question how they got to a certain ROI and they become difficult, this is mainly because they don't see or understand the importance. 

You request cheap, you get cheap service. 2.

Lastly, to make it easy on the lender, I would recommend making sure you upload clear, legible, PDF files for documents to save the hassle of having to do multiple requests for the same thing. 

Quote from @Cliff Song: Here's a metaphor.You: "What's the best flooring material for my in-home basketball court?"

Hey BP family,
Know of any good GCs, or specialty trades [flooring, plumbing, electrical, etc.] in  Toledo?  I would like to find a good reputable contractor that gets in, and does the job [until complete]. 
I've he...

Consult a Realtor, contractor, property manager, or lender, and then request referrals for the remaining three.

I just shot a colleague request to you if you have follow up questions.

As a sideline to a regular local self-managing small landlord in my position, oh, very much so.Anyway, Steve, I'll send you a connection request.

Brian I tried to connect but not sure my request went through properly on BP. 

Thanks @Jay Hinrichs I sent him a connection request.