Without getting into the weeds of our conversation, their response was as expected highlighting their service and ability to facilitate a loan.

When you have employees promoting the platform like it is the best platform ever and free accounting services, it was going to go down sooner or later.Pretty sure their other services are going to go down shortly.Baselane is offering assistance I believe, but they are just like Azibo.

Many ServiceTechs cover this via a service call fee. 

If you dont have time to do it yourself, you can usually rent the equipment and hire an operator hourly for less than what a full service company will charge you.

Naturally, I assumed REI’s "white-glove" service included a strong legal team to handle these situations efficiently.

Other KPIs and considerations you should evaluate when talking to any lender who offered private placement of loans/notes are historic default rate, how quickly they can place your funds (do you get preference over their income funds, for example), average interest rate - borrower note rate and what is passed through to you, are loans serviced by a 3rd party servicer or in house.

If you asked me to run a ton of properties, I would still be happy to do it, I may just charge a service fee at some point.

A good attorney, RMLO, and servicing company play a big part of this. .

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator – and they often select the first PMC they call!

Like you said, I do believe you'll see more firms with "all services under one roof" moving forward.