Do you mean it never goes through or are you not getting a response?

I'm not saying this is necessarily the right answer, but I did not really put anything in my lease as far as guidelines for sharing responsibilities of common areas.

Quote from @Raul Fernandez Jr: @Tim Delaney thank you for your response You're welcome!

Quote from @Bob Asad: Thanks for the detailed response.

Please have a look.Based on my extensive research:Success Rate: 70-80% for experienced investors; 50-60% for novices.Failure Rate: 20-30% overall, with 10-15% resulting in outright losses.I'm looking forward to your response and the response of any BP members who would like to weigh in.Quote from @Mark Cruse: Never used software.

if you allow the use of it I would mention something in your contract that the tenant is responsible to manage a controlled safe fire or something along those lines.  

Thank you all for your responses! 

They would have been responsible for issuing and recording the mortgage satisfaction after they received payment.

You must give notice before entering, but you do not require permission.Any time I expect a response from someone, I include a deadline for their response and a consequence if they fail.

I apologize the the delayed response.