I wanted to ask about pricing as well.I have reached out to support@biggerpockets twice (Feb 16th, Feb 19th), no response and reached out to the general customer service a few days ago, no response. 

They had to do it, otherwise many banks and commercial customers are at the point of refinancing and the Government itself is at a strategic debt refinance point; thus, if they didn't lower rates, it would have been a catastrophe short term. 

Also the reputation of customer relationship post sales, how they deal with call backs and warranties.

Gross income is what you collect from customers.

Worth area to your custom search.

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