., that prompts a bad review on the tenant.

Let's assume:1) I have a quality tenant who pays rent on time2) PM responds promptly to my emails/calls3) I live far from property so cannot drive by for first-hand look at property myself4) I do not gather feedback directly from tenant regarding PM (e.g. survey, etc.)5) the tenant does not have my contact informationHow would I KNOW that the tenant's needs are being addressed by the PM? 

Thanks for sharing.Would you mind explaining the process of placing the potential wholesale flip into a trust (The steps and who are the key players and resources to do this prompt and effectively)?

." :)@Mark Alphonse I have to echo what just about everyone here has said, if you proceed promptly get a new lease from your tenants within a few days of purchasing the property.

Prompt communication, very straightforward, no big sales pitch or buy now pressure, so those are all positive marks. 

The NSF fee and late fees were paid promptly but the tenant has needed more attention than my other 5 units combined.  

And I have showed him I can move fast, compatible and prompt with funds....he is anxious to be part of my team.

We already have a pre-existing relationship with this specific group of investors, but plan to start meeting with new investors in the near future, which is what prompted my question about what presentation points have been effective when talking with new potential investors.Thanks again.Kevin

I promptly did this.My questions are as follows:1) Is this a common occurrence that I need to follow up on after each of my transactions?

This was through leaving a voice message prompt.