I've heard there's a good chance the mortgage company won't care as long as the payments continue to be made on time but I still want to protect myself just in case.

Of course it is very important to do proper due diligence on the investment and the operator.As far as self-directed IRA there are number of companies offering such service, this topic has been discussed here on the forum many times so you should search using this keyword and learn from those discussions.

But in terms of the company you asked about a quick search shows there are a lot of people that are not happy with the service. 

Plus the macroeconomics are on fire with job growth, population growth, and companies moving/developing here.

Working in a busy property management company, I'm often asked for advice on camera and alarm systems, and in rougher neighborhoods sometimes it can be a toss-up on whether to keep a property boarded-up between showings. 

With insurance companies canceling policies and raising rates has anyone uncovered a way to self insure rental properties?  

Just google all the property management companies in your area.

OPIf you have a company with a Sales tax license.  

I personally believe his contract job contract got cancelled as i know others from his company left that same week. 

Many claim they do not charge a markup, but then aren't transparent with invoices, etc. 1) If a PMC charges $x hourly, their markup is built into that hourly rate as they are NOT paying their workers that hourly rate.2) Many PMC's send you ONLY their invoice, or from their wholly owned maintenance company, not the underlying invoices from Home Depot and contractors.