Here are a couple of software options that I think might be a good fit alongside those third-party services: BrytSoftware: This user-friendly platform streamlines tasks like loan payments, statements, and communication with automated workflows.

They were communicative until they got my $8,000, after which all promises of being a platinum member with access to live support vanished.

Given their request for an addendum, it's important to communicate clearly with them without getting involved in their personal disputes.

20% just seems a little low to me for full-service (communication, revenue management, multiple channels, turnover and maintenance).  

I've worked on a few deals with him and his communication, work ethic, knowledge, and integrity is top notch.If you would like his contact info. please feel free to send me a message and I'll happily pass it along.

Tenant is communicating with the PM, but has yet to secure assistance.

What strategies have you used to communicate and negotiate with local authorities?

Fake promises, communication, etc., are going to be heavily scrutinized. 

All of these  software programs will consolidate your operations down to one system, give you a portal for tenant communication, maintenance tracking, document storage, etc.

I care less about the payment process and more about communication, accounting, documentation, processes, etc.