They only communicate through chat and email.

That plus his willingness to communicate with anyone who asks him questions and his team are very  praiseworthy.

I’ve also learned the hard way that good communication with your team and third parties is just as important as organization.

Quote from @Roni Williams: Their communication is non existent.

Rent was due by 5th but no communication on late payment and is not responding to my text/emails. 

However, we are taking over from a PM to self-manage and are inheriting the current setup.Our biggest concern is that this first communication from the tenant was a sob story asking for $500 back/off rent.

Do you want cheap, regardless of speed and communication? 

Does anyone have a recommendation for a reliable, quality cleaning company with great communication?

I have been kicked out of every form of communication relating to this deal.

Here is how we usually handle situations like this: if a tenant communicates with us, we usually try to work something out with the tenant.