New posters often do not understand the purpose, procedures, and people on BP forums.  

My recommendation is to find a landlord attorney who is also very familiar with property management process and procedure.

Tighten up your policies and procedures and stick to them.

OP  Stuart is highly experienced in Philly I would listen to what he has to say as well as Chris.this is pretty standard from what I see in big cities.. its why i will no longer build in the City of Portland.. every building permit application comes back with a check sheet EVERYONE its standard procedure i think for these large municipalities..

It may be frustrating but check your state and local landlord tenant laws regarding this because it could be an expensive lesson for you if they’ve followed required procedures.

No detailed trainings as to specific documentations and exact procedures.

Under the newer (and county-optional) tax lien auction procedure, investors bid down the interest rate they are willing to accept if there is a redemption.

We would never extend a lease to a resident misbehaving like that.I'd encourage you to tighten up your procedures and, following your lease, get this resident out at the soonest possible time.

While this guide provides a detailed procedure for conducting a property title search, its purpose is to help you avoid the significant expense of conducting title searches on hundreds of properties.

Some I can think of off the top of my head would be salaried sales reps, basic record of past performance, proper offering documents, back office procedures, policies and procedures for proper vetting of investor accreditation.