Not blowing off their communications and things like that go a long way.

However, I wouldn't necessarily recommend full replacements of any or all of them. 

If I were you I would get a good flavor from the tenants how they interacted with the previous owner, essentially, how they paid, how did they make repair/maintenance requests, when/why did the communicate with the owner, etc...

Safeguard strung me along for several months of late partial payments and very little communication.

If you’re messaging guests or contractors, save those communications in a folder.MileIQ is great for tracking Mileage.

All tenant issues would still come directly to me via text/email/call and I can be the middle man to broker the communication with handyman/repairs/etc.I have handled issues remotely before in the past while on vacation for a few weeks (pipe burst, sink clogs, broken appliances, etc.)

When your tenant stops paying and communicating, who will knock on the door to see if they still live there?

Your PM is not communicating, and this is a legitimate concern.

The tax prep work is straightforward (assuming its just a W2 and a long-term rental), and your priority should be to find a qualified CPA that communicates and responds in a timely manner.

The Division will contact you within 30 days to report on their review.The Division will let you know if they have the authority to investigate and if they need more information.Before filing a complaintYou can try communicating directly with the HOA board or manager.