After a few additional email interactions that same day, your DoC stated "I do not have an answer for you.

These programs aim to reduce dependency and build a more self-sufficient tenant base while fostering a sense of community.

Again, the BiggerPockets store has some books on this topic, or you can learn about it by watching podcasts, reading blogs, and interacting on the forum.

The RentRedi does not take the human interaction aspect out of your process or transaction, but it gives you that buffer, makes it easier, organized, consistent, repeatable and professional. 

Quote from @Dave Foster: @Jonathan Greene, Thanks for that shout out. 

After all, we're dealing with humans interacting with other humans.

@Dave Foster Thanks for your reply!

Again, the BiggerPockets store has some books on this topic, or you can learn about it by watching podcasts, reading blogs, and interacting on the forum.

While you can have a checklist of income, credit score, criminal background, landlord reference, etc, to me the bigger tell of good versus less than good tenants came from all the interactions prior to leasing.  

Hire a company/person that is solely a QI like @Dave Foster they do it every day and will keep you legal and on track.