And my #1 issue is I don't see any actions to address this in a meaningful, market specific manner. 

They seem to have a good team but this is something not thought out it seems , in their support I do have DSTs which have had the same issue and have not been making payments. 

The issues really happen when it's just R.E. agents begging for some $, pitching "I can do that too" and in reality there in breach of NAR codes because they don't have proficiency and expertise in it what so ever.

This keeps them motivated.Clear Contracts: Make sure your contracts have deadlines and penalties for delays.Regular Check-Ins: Visit the site often to catch issues early and keep things on track.Scaling UpMultiple Contractors: Work with more than one contractor to avoid delays.

Clearly, shes not happy and an unhappy tenant usually results in more issues down the road, and you can bet they'll be expensive issues. 

The issue there is that you have some people that just don’t work out and some people you have to let go.

I actually have a MF in upstate NY - it is 4 hours away from me so now planning to sell it as it is just too far away to manage when there are issues. 

There's a good chance the issue(s) you face has already been discussed and answered.Ask questions in the appropriate forum.

The snow companies that are good can be really pricey and we have had issues with some of the smaller guys in past.

Otherwise you will quickly run into scaling issues.