Ask them to explain how you're supposed to have a warranty w/o them giving you the receipt.3) Labor Charges: should be defined in your PM contract OR they should present a bid for your approval with labor & materials.Now a couple of thoughts in the PMC's defense:1) If you didn't get a receipt, how did you match the exact same model at Lowe's, so the price of $530 is apples-to-apples?

Legally you can claim estoppel and latches as a defense as they let it go on for so many years and you relied on it when buying. 

We own multiple commercial properties in our portfolio across several states (both local and not local), that we self manage, so that part I am not worried about at all.

Remember, the notion of amassing wealth without investing is a dangerous myth perpetuated by self-proclaimed experts.

He self-manages, is his own handyman and had to pull out the little equity he gained to pay for roofs and HVAC. 

We self-perform the construction work we like to do. 

Re-leveling can be done using self-leveling concrete, flooring contractors can do that and it should be quoted. 

Our attorney is very clear about what we can and can not communicate related to criminal background and that is why self-managing can be a mine field when it comes to application qualification criteria.  

My husband and I own and self manage 4 properties with 19 units.

Their concept is not new and has been around for ages with people renting rooms in college towns and more expensive markets (NYC, LA) however this is a centralized more hands off management approach to self managing by letting them do all the heavy lifting for you which allows you to scale in less time so yes the concept definitely works and even better with their technology behind it.