I don’t need help often but have had good luck with customer service when needed.  

This is both a legal and tax question. 

If you need financial help, ask under the "Finance, Tax, and Legal" forum.

So I called the service rep to ask if it was a legit person and if so, could they put me in touch.They said it was a legit person and they conference called them and they were legit.

The below is not legal advice and you should hire a lawyer with past subject to experience. 

What is the legal mechanism?

Your client should consult a real estate attorney to draft an agreement with the ex and ensure there are no legal or tax issues, especially since this is an investment property.

JBF Financial Services LLC DBA Finance International Group is a boutique mortgage brokerage that only does business in Florida.

I’m looking to access some of the equity in the home to buy out my ex-partner, and my goal is to either convert the house into a multifamily property or add a dwelling unit (ADU).I’d love to hear any advice from the community on the best way to approach this, particularly in terms of financing options, legal considerations, or any similar projects you've completed.

This influx of high-paying jobs (averaging $60 per hour) is expected to draw a significant number of professionals to the area, boosting demand for housing and various services.