It's a premium that I can provide that doesn't cost me anything, fosters communication and buys Goodwill come review and check out time.

The relationships may be pleasant, cordial and you may even make some small talk, but never expect, even for a moment, that Goodwill that you show in one time frame will be recognized in another.

A few things that can help set the tone for the usually more informal small landlords:1) assuming you are at market at lease signing indicate you raise rents every year, usually a nominal amount to adjust for inflation, expenses etc. 2) if you are giving a small increase or no increase because they are a good tenant, LET THEM KNOW you get no credit or goodwill if you don’t point out you are giving a discount they will simply assume they are at top of market.

Treat your agent with respect, but they work for you....make sure that doesn't get lost through goodwill. 

Placing the equity is the challenge, and if you miss on this step and cannot come up with the equity you need, your deal, no matter how good, will die.The 'old' way of raising capital was through private networks, colloquially known as 'country club' money.  

I tell them Step 1) donate television to Good Will to free up your time.

One key takeaway is that small fixes (offering to pay for new door gaskets, foam outlet inserts, and new weatherstripping) is a cheap fix and pays serious dividends towards good will, etc for the tenant.In addition to that, we also agreed that she will directly deposit her rent check to my bank account.

They have been very good tenants for 4 years; I have never raised the rent; and they take great care of the place, Between you and me, I was not keeping the security deposit properly (as outlined by Mass state law) and I did not want that to come back and bite me later.If they contest the handling of the SD they can win 3 times the amount from the court.In short it was a gesture of good will, and a way to get out of a potential problem.

It includes income from licensing the use of property other than goodwill.

Goodwill is great!