Small Business Administration (SBA) has a "Write Your Business Plan" page dedicated to writing a business plans.

@John BertolonYou are in the customer service business.

Purchase price: $1,150,000 Cash invested: $300,000 Sale price: $1,628,000 Built in 1890, this Old Victorian was converted into a duplex in the 70's by a talented architect who made some unique and extraordinary custom design choices (read vaulted skylights) that made this property truly one of a kind.

I think you covered a lot of things already I was going to say, especially amenities and customer avatar.

Spent a lot of money on a useless custom floorplan and various surveying costs. 

When I reached out to customer service they said this is a glitch they are aware of and in the process of fixing for Bigger Pockets customers.

My concerns with selecting a servicer are the following: customer service, access to funds, access to education materials so I can learn how to stay away from prohibited transactions.

Sounds good, will send you some feedback on a couple reverse 1031 exchange providers that our customers work with. 

As a full service design-build firm, we are capable of so much more (full custom new builds and large scale renovations and additions). 

If not we replace and charge the customer for time and materials.