If you still promote them on your platform my opinion is that you need to encourage them to work on their communication skills towards the customer...

@Shaun BeckRecommend exploring as many sources as possible to get referrals AND cross-reference them to get as much accurate information as possible.Check out NARPM.com, BP’s Property Manager Finder (BiggerPockets: The Real Estate Investing Social Network), etc.Also, encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.

Make sure the Flat Fee Company is NOT a referral service, that the broker is reachable and licensed ... check reviews and license numbers (licenses should be listed on the home site), they should allow at least 25 pictures, no charge for changes, and a good customer service.

We'll need boots on the ground and perhaps you already have referrals for property managers/handymans that can help us with the inspections and required fixes.

Looking for some referrals for contractors who could come and check a finished basement that had minor flooding after the recent storm in Chicago (Avondale).

Your best referral method will be owners telling other owners how great you have been.

I know some people out of Fostoria if you're still looking for some referrals!

Too much clowning around, giggling/laughing, self-promotion, and as @Brian Gibbons said listening for an hour to find the 30 seconds worth of gems.  

If we need to find our own PM, we will strictly base on referral and reference.

Promote your YouTube channel and educational content and use resources like books, podcasts, and online communities to build a personal brand in the real estate community.Good luck!