I know some of the private trash services around here will retrieve it from next to the house but it sounds like you have city service. 

They paid the money to get me the screening that I needed but when I went in to retrieve the document's it said that it could not "verify me" even though it recognized my login and password and all security questions.

Most of the time they paid up and retrieved their car before sale.

The family retrieved everything almost immediately, and of course some investigators came and looked over everything, but since there was no real legal issue, we re-listed almost immediately - without telling people the last tenant passed away there and it might be haunted of course...

We already had some retrieve in Q3 2018 while San Clara County's index reached to %16.   

@Marlene Jordan Yes, just like the other gentleman said, say "I retrieved your information from public county records.

I told them based on the circumstances and info I retrieved from them, that was not the case.

If I do put down an EM and don't have a buyer within time, is it possible to retrieve it or is it lost?

I also get free access to CRS (Courthouse Retrieval System) as part of my MLS.

Some also offer a charge per image retrieval account.Https://www.ustitlerecords.com