Spent a lot of money on a useless custom floorplan and various surveying costs. 

When I reached out to customer service they said this is a glitch they are aware of and in the process of fixing for Bigger Pockets customers.

If you don't facilitate that and I don't mean by subsidizes as much as making it acceptable/streamlined to build then you are part of the problem and you are driving up housing and rental prices. 

That's why I'm currently training new staff to ensure we can always deliver properties with the required quality standard and efficiency.By the way, do you think it would be interesting to offer some basic customizations, like themed paper products or towels, during specific holiday months? 

My concerns with selecting a servicer are the following: customer service, access to funds, access to education materials so I can learn how to stay away from prohibited transactions.

Sounds good, will send you some feedback on a couple reverse 1031 exchange providers that our customers work with. 

I literally get a Christmas card from my Plumber - which tells me we are one of their bigger customers. 

Everybody I have called said no except for one company that only does portfolios with established customers

If not we replace and charge the customer for time and materials.  

This applies in most areas of life, but if someone is simply agreeing with you, dropping PM fees down a percentage or offering discounts up front and sounds a bit desperate, they could be experiencing high turnover and poor customer retention.