Thank you for the response Sergey!

Great question and great responses!

He's an adult, he needs to take responsibility.

Rents in Jacksonville have risen over the past few years and we have a responsibility to our property owners to deliver market rent. 

I'm currently waiting for a response from customer support.

While you present a very interesting response (not accurate of course, but interesting)I'm not aware of a case where the judge dismissed the case because the defendant stated "I didn't know it was illegal"This is no longer for you.

Thanks for your response

Quote from @John Tomassacci: Hi Brian,Appreciate your response. 

How are you going to actually perform if you get a good response from someone? 

I have it written in my leases that tenants are responsible for clogs as well as damage from clogs.