There are no rules here or even set expectations based on custom or practice. 

If you are starting a business, I highly recommend Podio for your CRM (customer relationship management).

When wholesalers take customer service seriously, they get a lot of repeat business (faster money for less work).

No affiliation with this company other than I'm a customer.

There still is a light haze on a lot of the tile.The label of the Miracle Sealants product says it contains hydrochloric acid.Another product, Aqua Mix Cement Grout Haze Remover by Custom Products, contains phosphoric acid, as does Deterdek Cementitious Grout Haze Remover by Fila.Another option is Aqua Mix Sulfamic Acid Crystals by Custom Products.I also have seen recommendations for using acetone to remove grout haze.I want to get this right with one more cleaning, and I don't want to stain or damage the grout in the joints.

A restaurant has not started its operation until it's ready to service customers.

Deliver excellent customer service, provide a clean and well decorated environment, provide thoughtful amenities.

Past customer of GC company How did you finance this deal?

Bad layout, design and customer service makes them far less desirable and turns people away.

@Cullum StirlingTrue on the whole contract thing, mostly with custom builders before construction begins or is done.