I have never had a bad review on that and not sure anyone else they take care of have. 

Next week the full offering docs will be made available to review. 

I don’t take application fees until I have reviewed an application and proceed to step 2, the background check. 

For far too long it was too easy for these places to pay for reviews, have employees rave about a company, etc. 

They collect the rent, deduct their fee and any other expenses they are allowed/required to pay on your behalf, then they distribute the remaining funds to you.It's critical that you review the property management agreement and understand what you agreed to.

I'm looking to list my property with them but read some horror reviews online from guests (but not hosts). 

Check online reviews and test their responsiveness.

And most investors don't want to hear this but you have to pay for a feasibility review even though this is just a prospective property.

I even have a friend who received an unfounded complaint from a neighbor (the neighbor was just against STRs, no events/parties that occurred), and now their property is temporarily banned/under review, regardless of them abiding by all rules.

I am also looking at Hemlane since they offer 3 different service levels and get good reviews.