So, communication and assignment issues, as well as not being able to explain the maintenance issues and the required work.3) Proper documentation and quality of work issues.

In our communication with prospective residents, we make this clear.

I think communication seems to be the issue here especially with your comment on how the PM is unresponsive.

Quote from @Mike Grudzien: Two thoughts:1) stay in your STR for a day or two and you'll discover things it needs or that would be nice to add2) use several touch-points to communicate with Travelers/Guests.

We have been customers for more than five years, we would appreciate having better communication when it comes to the property managers having Important issues to solve.Therefore, please contact me at any time at 703-420-0620 or 703-317-7078.

Communication is highly important to me as well. 

So I would suggest keeping your STR property geographically close and doing as much as possible to keep your profit% high as possible.As far as the actual house you use, I would just say - be honest, be fair and strive for the best area, most amenities, cleanest house, best communication, and any other extras you can get.

And as of now I've listed myself direct with Zillow and other platforms.I'm now weary as to whether I want to carry on down this journey for the property management.I only have 1 SFH so I don't need much, mostly just wanting to streamline how I communicate and manage the property. drop rentredi asap. 

Ultimately, clear communication and expectations handled in a respectful manner can avert any issue.

Hours spent watching podcasts and communicating on BP do not count.