You can always start with the Simple Start subscription and upgrade if you find that it isn’t meeting your needs.  

This is super simple work. 

I think communication seems to be the issue here especially with your comment on how the PM is unresponsive.

We have been customers for more than five years, we would appreciate having better communication when it comes to the property managers having Important issues to solve.Therefore, please contact me at any time at 703-420-0620 or 703-317-7078.

Does anyone have a recommendation for a reliable, quality cleaning company with great communication?

Ultimately, clear communication and expectations handled in a respectful manner can avert any issue.

Do you want cheap, regardless of speed and communication? 

Here is how we usually handle situations like this: if a tenant communicates with us, we usually try to work something out with the tenant. 

However, we are taking over from a PM to self-manage and are inheriting the current setup.Our biggest concern is that this first communication from the tenant was a sob story asking for $500 back/off rent.

and some guidance from the FTC is here: https://www.ftc.gov/tips-advic...Simple solution - DON'T.