With a 4-unit building, that’s a very high customer concentration.

Our experience is that many lenders/servicer customer representatives may not know the protections that exist for those that want to put asset protection steps in place. 

If you're anything like me, customer service is the main draw for me when I am choosing any service provider.Look at websites, reviews and testimonials.

The better theming will attract a higher quality customer that understands the value.

I paid for the subscription for a few months and drew my own custom Google maps areas and color coded them red/yellow/green based on a "grade" I felt came from a few metrics like crime/average household income/etcI also really like realtors dot com new maps, if you search for an address and click on the map and then go to the top left and choose the Value slider it will give you a nice color coded map of which areas of a neighborhood are higher valued.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Last year one of our lenders would not lend to new customers or customers who have never did a commercial loan with them.  

At the national level, it's the best of the worst in that industry - a lot left to be desired in the customer service department but still better than doing it on your own.

I dont want to hear about you selling me your course or advice at a "new customer price" .

It’s entertaining to them sure but it solves nothing as there’s always 2 sides to the story the customer and the business.