I get the impression they were once a better company but are experiencing growing pains. 

They have rules and best practices about how we put these deals together which has collectively saved us from much of the pain being experienced right now in the multifamily space. 

In each category, note how much you are bothered or stressed on a 1 to 5 scale, with 1 = not bothered at all and 5 = stressed out: Pain Points Stress1 to 5 Pain Points Stress1 to 5 Unit turnover Exterior maintenance Advertising for available units Deferred capital expenditures Tenant screening rules Plumbing or electrical emergencies Tenant selection / discrimination rules Mortgage payments Documenting move-in conditions Bookkeeping and bill paying Documenting ongoing conditions Taxes and insurance premiums Dealing with tenant complaints Risk of late payments or non-payments Dealing with neighbor complaints Risk of property damage or vandalism Mold, termites and rodents Premises liability Interior maintenance Evicting tenants If your completed table has mostly 1s and 2s, then congratulations—you are a happy landlord!

I did have one near downtown that I sold as that crowd was a pain, lots of parties and difficult guests.

This in itself is an understated benefit because its a real pain having to explain to a lender, prospective employer etc. why your name is in the docket. 

If you can't tell it's a royal pain!

I do not believe I am RentRedi's target consumer as I have more needs than others and that has been true for other business relationships I tried to build in my time, but I hate when things have to end on sour notes and the fact that it took publicly criticizing the service to get attention is more than disappointing on RentRedi's part as a service business.Thanks for sharing @Edward Toomey V Sounds like this was a painful experience with RentRedi

Then you need to add in pain in the *** factor, which for an older expensive property while you live abroad is quite high.

And then reality kicks in - the construction was painful - finding decent contractors, inflation, scope creep - all the usual **** made worse by the fact that nothing is particularly easy in costa rica besides ordering cocktails.

It took a year of painful lessons (the first of which is that NOBODY will care about your business as much as you do (Evolve), and that - in my case at least- self managing makes more sense -even remotely- than allowing someone else who has different motivations to take the reigns.