Improper reporting of big items such as mortgage interest. 

Some people are sending supplies (clothes, other needed items like school supplies, food for humans and pets, etc). 

Due to item 1, adding an ADU can require years to start achieving any return (once the accumulated cash flow recovers the initial negative position).4) Adding an ADU is a slow process.

Mine may be different though because I am still responsible for HVAC and many other large items on the property.

But, only because I have seen LLC agreements in lieu of PPMs, with the same general items discussed. 3.

And addressing my item #1 comment, almost always, when a "distressed" homeowner is approached, they initially are grateful to have the loan brought current, but before long they forget the circumstances they were in and you become the bad guy that stole their house.

Regarding next steps, I agree that the best way to approach this would be to have one person act as boots on the ground and the other person handle the back office related items.

I would stop work until an itemized scope of work and cost to completion is established.

A PMC is great to use not only for all these items but also really being a trusted source for vendors too etc. 

I only buy the Aquasource Henshaw White Watersense Elongated Height 2-Piece Toilet from Lowe's (item number 98923 model # T802).