The ball was always dropped and in Listing spark's court. All it did was slow down the selling process and make it more frustrating. I had to constantly remind them and follow up with them for anything to get done and still had multiple issues. They couldn't follow the simplest instructions I sent them in emails. They listed my house a day earlier than I wanted and I had told them at least 5 times in the weeks leading up to the listing!! It was evident they did not fully read my emails I sent to them because they would call to ask me questions that I specifically had just emailed them about. I NEVER leave reviews, but this was a horrendous experience and I hope other investors don't have to go through it. I am very patient and mild mannered, but they simply PISSED ME OFF. I wanted to save money on commissions and was really against paying a realtor. Let's just say I learned my lesson and now definitely see value in having an agent on your side, who will look out for your best interest and make sure you get the most money. I think in the long run, you probably almost break even using a realtor and getting top dollar, rather than using listing spark and end up leaving money on the table. If you are very experienced in real estate then maybe Listing Spark works good for you, but I even had a "transaction coordinator" that was supposed to give me a little more guidance. Man was that a joke! They should help streamline the selling process and for me they seriously hindered it. I will not be using them again. I will use a realtor friend with a discounted commission to make this easier on myself next time! IT BLEW MY MIND!! stay away