For me, I advertise mainly on CL and newspaper with calls going to my cell directly. I try to pick up as many calls as I can, but on busy days, I only call back to those who show they are more serious by leaving a voice message.
- During call back, I tell more about the property. Tell what are the requirements such as income, background checks and fees. The steps are to weed out the tirekickers as many as I can.
- Once looks more promising, I set up a date and time to show the property and ask them to bring their ID, proof of income and fund for background check. I reminder them to call or text one hour before the set time.
- Just like @Shera Gregory, after setting up the time to show, I immediately add the caller to the contact on my phone with "Property: Name" for upcoming communications. The only different is I do NOT delete these contacts so that for my next property listing in the area, if the person call again, I sort of have some existing data to work with.
- If the person does not call or text back one hour before the showing, I sometimes text to get confirmation at around 30 min before the showing. If they do not reply immediately, I won't go to the property.