I respect your opinion. They did not respond until I kept calling up till 4 days after the initial call. By state law they have 24 hrs for emergency cases. The tree was cracked and in two days there was a hug difference in the crack . Due to their lack of communication and to the fact of immediate bodily harm and or possible death,and property damage in nc cutting it down was legal. If I had not done this and then let the tree fall on my home, then I could sue for negligence on their part but I'm not that type of person. I try to do what's best and due to them no responding at all for 2 full days then they came out and cut it down before the severe weather that night. Through this whole time I kept calling messaging them and emailing. They didn't respond until two more days. Being more than 96 hours after the initial call was made. Then him trying to blame the property manager for not being in contact through it all. So I don't need empathy I'm just wondering has a similar thing happened to others. I by no means want to spend money especially that amount but in protection of my life, and my family 's life and property due to their lack of communication had no other choice. Well besides letting us get hurt and sue them afterwards. I at the moment saw this as everyone's best option. Either way that cracked, dangling tree had to come down it was a legal hazard by all definitions. Ques next time I'll wait to something happens then cry then sue. That's what's wrong wit society.