@Krystle Padilla Greetings Krystle,
Thank you for your reply. In response to your question, "How do you know if you've found a good real estate agent?" From your own words, you mentioned that you think you've found one in a town that you're looking to invest in but it is difficult to tell because of the long distance. Also, you said he answers your questions and he is honest and helpful with his answers. He also sends you automated emails regularly that you think is something good.
From these words, it appears you have a good agent. The close friend that was unfortunate enough to align with an agent not in harmony with their wishes is their opinion and experience. Respectfully, I ask you, how is that relevant to what you are currently experiencing with your agent?
We tend to get what we expect and if you are expecting more of the positive interaction with your current agent, then you will experience more of the same. Take the opinions of others in the spirit for which they are intended. The good news is that you get to choose what you want to do regardless of the opinions expressed by other people.
I am looking forward to hearing the good news about your new investment. I hope this is helpful to you.