Originally posted by @Daniel Paloscio:
I used Smartmove recently and was unhappy with the results. I did a background check on a potential tenant and everything seemed to check out. It told me the tenant had some open collections but no evictions and no criminal record. It gave me a low acceptance recommendation and I doubled the security deposit and required first and last months rent. I received one months rent payment and he hasn't paid since. A friend of mine is an attorney and handling the eviction, he looked the tenant up and found 2 evictions. I looked the tenant up and found the evictions and criminal stuff myself right in public records. Maybe this is an issue specific to Pinellas County but I don't know why Smartmove didn't catch it. It doesn't leave me feeling good about using them in the future especially considering tenants could have lived anywhere and checking my county alone doesn't help. Anyone have great experiences with another company?
I had a very similar experience with Smartmove as well in Hillsborough County. The criminal record showed two records and when I went to the county website, I found 12 records. In another case, I had the applicant tell me they had a criminal record and when I ran the report, nothing came back.
I've contacted TransUnion multiple times and just get the run around. I'm not sure why I would pay for a service that can't provide information that I can Google for FREE!!