Yes, we hired an attorney and working through the paper work. Not fun as the investigation covers all aspects of property management. I am confident this will come in our favor but comes at a steep cost to us. I will post the outcome but it may take several weeks if not months.
We learned the rules around 'reasonable modification' requests from tenants with disabilities is vaguely defined and open for wide interpretation. So better have a well defined process and more importantly train the staff to handle upfront such requests.
My advice to other owners is always include frivolous law suits or other disputes as a line item in your financial analysis when purchasing the property. This is an item where you have no control, however meticulous you are with operations, may hit unexpectedly. The burden of proving you have followed the regulations precisely falls on you.
